At this time The Mythical Habitat is only shipping orders within the Continental US and Canada. We are unable to ship international orders at this time.
Accepted Methods of Payment. We accept
Paypal, Visa, Mastercard, American Express and Discover.
Shipping Time. The time
needed to ship merchandise will vary depending on the shipment's location and
the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods.
Merchandise will be shipped using Ground Service where possible. In addition,
some items may be shipped directly from the manufacturer to customers.
Knife Laws. Knife laws
vary. Please check with your local law enforcement agency for the laws in your
area.
Damaged Shipments.
Damaged shipments from handling must be claimed with the freight carrier. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you
notice concealed damage after the driver has left, keep all the packing and call
the freight carrier to return and inspect the damage and file a claim. We are
not responsible for damage caused by the freight carrier.
Manufacturers Defects.
If a product appears to have a manufacture’s
defect, email our Customer Service department for instructions. Do not return
products to us without first contacting us to receive instructions. If an item
is to be returned to us due to manufactures defect, you must first receive a
Return Authorization Number. No packages will be accepted without a Return
Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be
secured from our return department. You have 15 days from the ship date to
receive refunds. You must email the refund request to
support@themythicalhabitat.net
(with "RETURN" in the subject field), at which time the return authorization number (RA#) with return
instructions will be sent to you. No packages will be accepted without a Return
Authorization Number written clearly on the package. Products being returned
must have a RA# issued before returned.
If you
received a different product than initially purchased, the item must be returned
with the following:
All original contents (product, manuals,
instructions, etc.).
Original packaging.
Original invoice or receipt.
Once
a return is authorized by our return department you should:
-
Return the item to the address given to you by our return department.
-
Write the Return Authorization Number clearly on the box or package.
-
Keep
your shipping records for proof of shipment in the event of loss of returned
merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a
value of over $100.00 should be insured. We can not be held liable for
return merchandise that does not reach our return department.
We can refund shipping costs
only if the return is a result of our error. You are responsible for all
freight charges on shipments that are refused or returned with no fault on our
part. We are not responsible for incidental or consequential damages or losses
to defective products, errors in shipping your order, or other errors. The limit
of our liability is the replacement cost of any item you purchase from us. | 
